These Terms & Conditions set out the conditions on which we offer Pro-Ma Systems Membership and they apply to each Pro-Ma member (or you) in Canada and USA. If you join Pro-Ma Systems, you agree to these Terms & Conditions. You should read both these Terms & Conditions and our Privacy Policy carefully.

When we refer to Pro-Ma Systems (or we / our / the Company), we mean Pro-Ma Systems (Canada) Incorporated, incorporating Pro-Ma Systems (USA) and our brands; Grace Cosmetics, Pro-Ma Optimum Health, Pro-Ma Performance Products and Light of Hope.

These Terms & Conditions are governed by the laws in force in Alberta, Canada.

1. Becoming a member
   1. You can apply to be a member if you are an individual and at least 18 years old. Membership for businesses will be reviewed on a per application basis.
   2. To be a member you must provide us with a unique mobile number, a unique email address, unique password (for membership login and ordering) and a valid delivery address. You must tell us as soon as possible if these details change. Pro-Ma Systems is not responsible for any loss arising from you not notifying us of any change in your email address, delivery address or mobile number.
   3. Joint memberships are permitted (e.g. spouse / business partner). However, only one email address, login password and mobile number is permitted on the membership and therefore the individual / business (you) accepts all responsibility for membership activity and completely releases the Company from liability for any loss, damage or harm arising from membership activity.
   4. The member shall pay to the Company a Membership Fee at the time of becoming a member and will also pay an annual Renewal Fee, payable upon the expiration of one year from the date hereof and thereafter at one yearly intervals.
   5. No product purchase is necessary to become a member.
   6. We have the right to refuse you membership for any reason.
2. Benefits of joining
   1. As a member you get access to various benefits including:

      Benefits	Description
      E-Receipts stored on your account	When you provide your registered account details, we will keep a record of those purchases on your account. This means that you will be able to easily access your E-Receipts by either logging in to your secure membership portal or emailing careteam@proma.global
      Member pricing	You will have exclusive access to discounted pricing on relevant products.
      Member Communications	You will receive exclusive communications including information about discounts, promotions and other special offers.
      Other rewards & benefits	You may also be eligible for other benefits from time to time like special discounts, competitions, or giveaways

   2. We will not be liable for any unauthorised use of your membership. Your membership can only be used by you, the member, and is not transferable.
   3. Credit. The following terms apply to Credit, along with any specific terms set out in the promotional terms and conditions which are applicable to Credit:
      1. Credits will be applied to your membership for the following (but not limited) reasons:
         • Product returns
         • Service failure by 3rd party carrier (courier, post etc)
         • Overpayment
         • At company discretion
      2. You can review your credit balance at any time by simply logging into your Pro-Ma account on the Pro-Ma (or Grace) website or by emailing careteam@proma.global
      3. Credit is not redeemable for cash.
      4. Credit can be used for any transaction on our website/s (e.g. product, gift cards, shipping etc) and can be used in part or in whole.
      5. Credits are not transferrable and cannot be shared with anyone else.
3. How do Member Communications work?
   1. Unless you have opted out, you agree to us communicating with you via various channels and media (including email, SMS, phone, mail, app notifications and by advertising on certain websites and social media). We call these messages Member Communications.
   2. You agree that you can opt out of receiving different types of Member Communications by following the instructions below:

      Type of Member Communication	How to unsubscribe
      Marketing Emails	Clicking the unsubscribe link in the footer of those emails
      Customer experience survey emails	Clicking the unsubscribe link in the footer of those emails
      Product review emails	Clicking the unsubscribe link in the footer of those emails
      SMS	Text "STOP" as per the instructions in an SMS communication we send to you

   3. You agree that if you unsubscribe from one type of Member Communication you will continue to receive other types of Member Communications. For example, if you unsubscribe from receiving survey feedback emails, you will still receive marketing emails, SMS communications and postal communications unless you have separately unsubscribed from those Member Communications.
   4. You agree that we may always send certain Member Communications while you are a member. We call these Transactional Messages. Transactional Messages include messages relating to your membership (like welcome emails etc), important information relating to products and services you have purchased (like health and safety recall notices), forgotten passwords and updates to the Company’s terms and conditions and privacy policy. You agree that Transactional Messages will not contain an unsubscribe link. If you do not want to receive Transactional Messages, you can terminate your membership.
   5. We may use information about you (including prior purchases, the way you interact with our websites and demographic data) to help us deliver Member Communications and to display advertisements that we believe are likely to be of interest to you. You agree that we may use machine learning technology for this purpose.
4. Terminating your membership
   1. You can terminate your membership at any time by emailing careteam@proma.global
   2. We can terminate your membership at any time, including if we think you have breached these Terms and Conditions, or are engaging in fraudulent or inappropriate conduct that undermines our legitimate interests.
   3. After your membership is terminated:
      1. you will be unable to access any of the membership benefits;
      2. any Credit balance will be erased; and
      3. we will retain the personal information we hold about you in accordance with our internal policies and legal requirements.
5. Will these Terms and Conditions change?
   1. We try not to change these Terms and Conditions too often, but sometimes we need to, for example, if the law or our business changes.
   2. The latest version of these Terms and Conditions will always be available on the Company’s website/s. If we change the terms significantly or in a way that negatively impacts you, we will notify you via email and/or SMS.
   3. If you don't agree with the change, you can terminate your membership by emailing careteam@proma.global. You accept the latest version of these Terms and Conditions if you continue to use your membership after we change these terms.
6. Disputes and liability
   1. If you have any concerns or complaints about the membership, you can contact us by emailing careteam@proma.global. We will use reasonable endeavours to investigate any complaints, but our decisions and chosen resolution will be final.
7. General
   1. Where we give you notice by email or SMS, you agree that the notice is deemed to have been provided to you on the date of the email or SMS, unless we are notified by your network provider that the notice has not been delivered.
   2. The member will bear all costs and expenses incurred by his/her connection with his/her activities and he/she hereby indemnifies and keeps the Company indemnified against all actions, proceedings, liabilities, claims, damages, costs and expenses arising out of or in any way relating to his/her activities hereunder, except such as related to the inherent quality and fitness of the Company's products for which the Company is responsible.